Returns & Claims

Jewelry, Chosen with Intention

We curate distinctive silver jewelry for retailers, boutiques, and professional buyers—bringing together considered design, commercial relevance, and clear communication.

Wholesale orders are reviewed and confirmed before payment. Please inspect all products promptly after delivery and contact us immediately if an order arrives damaged, incomplete, incorrect, or defective.

Claim Deadline

Claims involving shipping damage, missing items, incorrect items, short shipments, or visible product defects must be submitted within three business days of confirmed delivery.

Claims submitted after this period may not be eligible for review.

Information Required

To help us review a claim, please provide:

Your business or store name
Order or invoice number
Product name or item code
Quantity affected
A clear description of the issue
Clear photographs of the affected products
Photographs of the shipping carton, interior packaging, and shipping label when applicable

Please retain all products and original packaging until the claim has been reviewed.

Damaged Items

If an item arrives damaged, do not discard the product or packaging.

We will review the photographs, packaging condition, shipment details, and other available information before determining the appropriate resolution.

Incorrect or Missing Items

If your shipment contains an incorrect product, material, size, color, or quantity, please identify the affected items and provide photographs of the products received and the packing information.

Product Defects

Claims involving a possible product defect will be reviewed based on the product information, photographs, order details, and nature of the issue.

Damage caused after delivery by improper handling, storage, alteration, repair, misuse, or normal wear is not considered a product defect.

Return Authorization

Do not return any product without prior written authorization.

Unauthorized returns may be refused or returned to the sender. If a return is approved, we will provide the applicable return address and instructions.

Non-Returnable Items

Unless otherwise agreed in writing, the following are not eligible for return:

Custom or personalized products
Products produced or prepared to confirmed buyer specifications
Products altered, repaired, worn, used, or damaged after delivery
Products returned without authorization
Buyer preference changes
Unsold inventory or slow-selling products

Approved Resolutions

After reviewing an eligible claim, the available resolution may include:

Replacement of the affected item
Repair when appropriate
Account credit
Refund for the affected item
Another resolution agreed upon in writing

The appropriate resolution will depend on product availability, the nature of the issue, and the confirmed order details.

Shipping Costs for Approved Returns

Return-shipping responsibility will be confirmed as part of the claim resolution.

If the claim results from an incorrect or defective item supplied by us, reasonable return-shipping arrangements will be addressed in the written authorization.